Shipping & Returns (Order Malaysia)
W H A T A R E Y O U R S H I P P I N G F E E ?
Standard Shipping ( 6 - 11 Business Days)
West Malaysia GDEX
|East Malaysia POSLAJU||RM15 per pair|
E A S Y R E T U R N O N H A P P I N N E S S O U T L E TWe're not satisfied until you are…. If you don't love your purchase, we'll be glad to take it back. Our return process for domestic orders is quick and easy!
7 DAY UNCONDITIONAL REFUND&EXCHANGE
If you are not completely satisfied with your purchase (with any reason) you can send it back to us .
- Clean surface before they are worn. We will not accept returned shoes with sole markings or scratches.
-Return must be made within 7 days from date of Receiving Item.
-Items must be returned together with its original box and invoice.
-Items must be returned together in complete situation with original shoes box and accessories ( sock , tags and invoice)
- If the item return incompete/damaged or had been used, we have the right refuse to refund or exchange.
-Initial Shipping fees will not be refund (SF Express and East Malaysia Shipping Fess).
-Only provide 1 time exchange and return order.
-Sale item not included for exchange and return.
Custormer will have to bare the postage fee when shipping back to us during the return process.Then , we will refund a maximum if RM13.60/Pair for your return shipping charges to your bank account .
Kindly Messenger Happiness Outlet Malaysia with the subject line ''Return Item''.We will directly assist you .
HOW LONG WILL IT TAKE?
*Returns take 3 days, on average, to ship and process. If you've chosen to have an item refunded, please allow an additional 7 days for your bank account of your provide . (Initial Shipping fees will not be refund)
Still have questions about the process? Contact us
Collect item & Drop your return via Postco
How To Collect (Available in Wilayah Persekutuan, Selangor, Johor, Melaka, Negeri Sembilan, Pahang, Perak, Terengganu)
Step 1: Shop as usual and at checkout, select “Self Collection”.
Step 2: Select your nearest PostCo location to collect your parcel.
Step 3: Complete checkout and payment as usual. No additional fee is charged for this service.
Step 4: You will be notified when the parcel is shipped out and when it has arrived at your selected PostCo location.
Step 5: Collect your parcel from your selected PostCo location. Your parcel will be held for 7 days upon arrival.
How To Return (Available in Klang Valley and Johor )
Step 1: Visit www.postco.com.my/return to book a parcel return with PostCo
Step 2: Select Happiness Outlet Malaysia as your online retailer and select your preferred PostCo location to return your item .
Step 3: Fill in the fields with information such as your order number [e.g. #3014] and reason for return . Print the return form and securely attach it on your parcel .
Step 4: Return the item at your chosen PostcCo location , free of charge .